Payment Terms

We offer one of the most liberal payment terms around. Not happy with our service? Just ask for a refund. No Questions Asked.

The price and timeline may vary depending on project complexity.

If the price differs from the one displayed on the website you will be contacted and given the option to either: complete your order for the relevant service at the updated price or cancel your order for the relevant service. The remaining balance will be settled upon final approval of the project.

Non-Disclosure Agreement

We completely understand and honor the intellectual property of our clients and we do not claim any rights on design and code that we produce.

creativesite is a 100% Confidential service. Web development is the core of what we do and we are not interested in stealing, selling or revealing the information you share with us. We will willingly sign a NDA or Non-Disclosure Agreement with you for protection and security of your proprietary information.

Privacy Policy

All information shared with us by any means of communication will remain confidential and will not be shared, unless you decide.

creativesite respects your privacy and guarantees that all information shared with us will remain confidential and will not be shared with third parties under any circumstances. Your copyrights will always remain yours. Your email address, artwork, order details, and any other information you provide, as well as the final product, will not be revealed, unless you decide.

Working Hours

creativesite is based in India.

We work Monday-Saturday, 9:00am - 6:00pm

If you don't hear from us until the end of your business day, probably we are still in our pyjamas, recharging for the day ahead.

Emailing Important News and Urgent Messages

We may include your email address in a mass email list, the purpose of which is to send security updates, urgent messages or important news. Your email address will not be used for sending marketing emails.

Fair Use Policy (FUP) for hosting

Creativesite™ strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. The Fair Use Policy is available in order to provide a clear understanding of the rules, regulations and restrictions regarding the use of Creativesite™'s services. PLEASE ABIDE BY IT STRICTLY. By using our services, you agree to abide by this Fair Use Policy.

Understanding what is Unlimited Bandwidth, Disk Usage, Email and FTP accounts and other Unlimited Resources.

Creativesite™ provides Users with bandwidth, disk space and other resources, such as e-mail, mysql databases, and/or file-transfer-protocol ("FTP") accounts, the amount of which is defined in Creativesite™'s web pages describing the package of Services purchased at the time of purchase. In some cases, Creativesite ™ may not establish a specific amount of bandwidth, disk space and other resources, and refer to that as "Unlimited". In all cases, the Services are intended for normal use only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. Creativesite ™ reserves the right to suspend, discontinue or delete the accounts of Users whose use of disk space, bandwidth or other resources results in or presents the risk of degradation of service to other customers, regardless of the amount of disk space, bandwidth or other resources included in the User's plan. User agrees that such usage shall not exceed the amounts set by Creativesite ™ for the Services purchased (the "Agreed Usage") and is additionally subject to normal usage guidelines established by Creativesite ™ as in effect from time to time. These allotments are optimized and dedicated towards serving the Content and User's active electronic mail services related solely to User's web hosting account(s) with Creativesite ™.

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, electronic mail or FTP hosts. You are responsible for removing any files, e-mails or other data which do not meet these requirements, and for adhering to any usage requirements or limits allocated to your account(s). Failure to do so may result in removal and deletion of such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we may take in our sole discretion.

In an effort to keep the systems reliable, optimized and as stable as possible Creativesite™ reserves the right to run automated clean process on the server from time to time without any notice to you and at our sole discretion. This automated program will clear temporary files, email trash folder, sent emails older than 30 days and extremely large files that are stored on the server that are not related to your website. The program will NOT delete emails from your Inbox. It is always important to note that cPanel hosting is purely based on "File Storage" and NOT based on "Object Storage" found with service providers such as GMail, Office365, OneDrive, Dropbox, etc. (know more) You also agree that Creativesite ™ has no responsibility or liability for the deletion of any such files or emails or data that was maintained or transmitted on Creativesite ™'s servers on your behalf.

Creativesite™ may monitor User's use of bandwidth, disk usage and other resources. Creativesite™, in its sole discretion, shall have the right to take any corrective action if User's utilization of bandwidth, disk usage or other resources exceeds the Agreed Usage, or normal usage by our typical shared hosting customer, resource usage, or is used for other improper storage or usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, removal or deletion of User's Web site, User Content, User's electronic mail and e-mail services and/or other materials and services or termination the User's account and of this Agreement, which actions may be taken in Creativesite ™'s sole and absolute discretion.

Disproportionate Server Loads

While our shared services are suitable for personal or small business customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up server resources over 20%, longer than 90 seconds in any consecutive 6 hour period. This means that if your website is found to be utilizing more resources of the CPU and/or memory of our server, we reserve the right to take your site offline. If this becomes necessary, you can upgrade your account to VPS hosting. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

INODES (File Usage)

Soft Limit: 100,000 inode ~ Hard Limit: 250,000 inode { This limit is for individual cPanel accounts hosted under your reseller WHM. } We will not provide services to use more than 250,000 inodes per cPanel hosting account. cPanel accounts found to be exceeding the 100,000 inode limit will automatically be removed from our daily backup system this is done in order to prevent file system damage and cPanel backup files that were already uploaded to Amazon S3 will be deleted. Exceeding 250,000 inodes the cPanel account will be Permanently Suspended (without notice), the restoration fees is $25 USD per cPanel account. By default, all cPanel hosting accounts have a "File Usage" limit, this is also known as the inode limit. We place file limits on cPanel accounts to keep our systems up and running optimally. Hosting a large number of files on a shared web server can cause issues for the server's file system and also adversely affect the performance of the backup system when it comes to both backing up and restoring data. The file count includes all files, and folders on your webspace. You can view your current file usage by logging into cPanel and looking under the "Statistics" heading down the side of the page, look for the reading indicated as "File Usage". Every file (a webpage, image file, folder, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files and folders, and cause file system damage will be permanently suspended.

Preventative or Corrective Action

However, in accordance with our Terms of Service, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this Fair Use Policy. Creativesite ™ may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Creativesite™ reserves the right to take reasonable preventative or corrective action to ensure that compliance with its Fair Use Policy is adhered to by all users of the service. Your violation of this Fair Use Policy may result in the suspension or immediate termination of your account or other services WITHOUT ANY PRIOR NOTICE. Acceptance and adherence to the Creativesite ™'s Fair Use Policy (FUP) is a part of the Creativesite ™'s Terms of Service (TOS) to which each user of the service has agreed to.

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